One Sure Fire Way to Get A Client Back…..Pick UP the Phone!! (Article)

Date April 18, 2014

Share1 Sure Fire Way to Get A Client Back~~ Pick up the phone! We all hate to lose a client right?? One of the things I know for sure after years and years of doing business is that it is much easier and MUCH cheaper to reactivate a customer than it is to gain a […]

1 Sure Fire Way to Get A Client Back~~ Pick up the phone!

We all hate to lose a client right?? One of the things I know for sure after years and years of doing business is that it is much easier and MUCH cheaper to reactivate a customer than it is to gain a new one. I will assume you know how much it costs you in terms of money, marketing, time and other resources to gain a new customer. Well as a strategist I am here to tell you that is will be less than HALF of that to reactivate a customer that has left!

I will also say that client reactivation is actually much easier and faster than most leaders think. Let’s talk about just one way that based on all of my years of experience is one of the easiest ways to reengage past or lost customers. PICK UP THE PHONE! This is will be one of the hardest from a mental perspective but will yield the best results both in actual reactivation but also in knowledge! For our clients we feel that knowledge is power! Here are a few thoughts about calling an old customer or client and what you might say when they answer.

Apologize for your company’s behavior~~ Most people will leave and not tell you why unless you have some kind of exit interview (Awesome idea but most companies don’t really want to know the answers) so just asking why they left and letting the customer vent and be listened to will go a very long way in rebuilding lost trust or at the very least give you some insight you might not have been aware of! Remember~~ Knowledge is power!

Give an incentive to come back~~ Remember it is way less expensive to get someone to come back so do not be afraid to give them an incentive to come back. Maybe a free month of service, some cash back, waiving of service fees or even an upgrade to a premium package!

Let them know of any new products or service they would find valuable~~ This is not really a sales call but if they left because you didn’t offer a particular service and now you do, let them know. People want to feel special and if you are now offering something they wanted in the first place, let them know.

Ask what they are working on or what they are promoting~~ This is my favorite one because I know how people work and it is easier than ever before to promote someone else. Once you find out what someone is promoting, head over to your social media profiles like facebook or twitter or even better you blog and promote them without any expectations! You will be amazed at how many people will come back if you start promoting their business or kids! Put yourself in that place, how would you feel if your local dentist you left started promoting you and your business on their blog or facebook page??

I tired this technique by calling 10 customers that had left me over a year ago because I wanted to know they were REALLY gone. The results almost scared me to death! After talking to all 10, within one week I had eight of them back as customers!! 8! My guess is there will be one more but I will take 8 reactivated clients over 8 new ones every day of the week!! Last piece of advice~~ GET CALLING!! I would love to hear about your results!!

If there is anything I can do to support you in this endeavor just head over to http://www.ConnectWithCasey.com and pick a time that works best for you!!

Give someone an AWESOME day!!

Albert Einstein with an AWESOME business quote and action item! (Article)

Date December 30, 2013

Share Here’s your “QuoteAction” of the day: “As far as the laws of mathematics refer to reality, they are not certain, as far as they are certain, they do not refer to reality.” Albert Einstein Your action for today is to question your perception of reality including your sense of self. Where can you push […]

 Albert Einstein with an AWESOME business quote and action item! (Article) Here’s your “QuoteAction” of the day:

“As far as the laws of mathematics refer to reality, they are not certain, as far as they are certain, they do not refer to reality.”
Albert Einstein

Your action for today is to question your perception of reality including your sense of self. Where can you push the envelope today to expand possibilities for yourself and those around you?

Have an extraordinary day!

Here is a book that is under 2 bucks to get you started!! I love reading easy to follow books that I can really sink my business teeth into! I hope you enjoy!!

 Albert Einstein with an AWESOME business quote and action item! (Article) Albert Einstein with an AWESOME business quote and action item! (Article)

Give someone an AWESOME day!!
Casey Eberhart
Marketing Specialist
818.376.0544 office
310.345.9019 mobile
Website: http://www.CaseyEberhart.com

Abraham Lincoln with a Business Quote and Action Item?? You bet! (article)

Date December 27, 2013

Share Here’s your “QuoteAction” of the day: “I don’t think much of a man who is not wiser today than he was yesterday.” Abraham Lincoln Your action for today is to read a chapter of a nonfiction book. I could not agree more with this smart wise man!! I am reading a great book by […]

 Abraham Lincoln with a Business Quote and Action Item??  You bet! (article)

Deep thought…..

Here’s your “QuoteAction” of the day:

“I don’t think much of a man who is not wiser today than he was yesterday.”
Abraham Lincoln

Your action for today is to read a chapter of a nonfiction book.

I could not agree more with this smart wise man!! I am reading a great book by Gary Vaynerchuk called Jab Jab Jab Right Hook and it is all about helping business people understand how to use story telling in their social media to create massive accelerated results! Here is a link to the book on Amazon if you are interested. Read the reviews, he is AWESOME! Business results are key!! He talks about marketing strategies like no one else of our time. I would love your comments about the book or the quote!

 Abraham Lincoln with a Business Quote and Action Item??  You bet! (article) Abraham Lincoln with a Business Quote and Action Item??  You bet! (article)

Have an extraordinary day!

Give someone an AWESOME day!!
Casey Eberhart
Referral Marketing Specialist
818.376.0544 office
310.345.9019 mobile
Website: http://www.CaseyEberhart.com

Ralph Waldo Emerson with a Quote and business action item! (Article)

Date December 26, 2013

ShareHere’s your “QuoteAction” of the day: “Do not go where the path may lead, go instead where there is no path and leave a trail.” Poet and Essayist, Ralph Waldo Emerson Your action for today is to order a different dish at a restaurant or take a different way home. Have an extraordinary day! Give […]

Here’s your “QuoteAction” of the day:

“Do not go where the path may lead, go instead where there is no path and leave a trail.”
Poet and Essayist, Ralph Waldo Emerson

Your action for today is to order a different dish at a restaurant or take a different way home.

Have an extraordinary day!

Give someone an AWESOME day!!
Casey Eberhart
Marketing Specialist
818.376.0544 office
310.345.9019 mobile
Website: http://www.CaseyEberhart.com

Jenny Craig with an awesome business quote plus action item! (Article)

Date December 26, 2013

ShareHere’s your “QuoteAction” of the day: “It’s not what you do once in a while, it’s what you do day in and day out that makes the difference.” Entrepreneur, Jenny Craig Your action for today is to commit to doing the actions in your QuoteActions for the next 30-days. Have an extraordinary day! Give someone […]

Here’s your “QuoteAction” of the day:

“It’s not what you do once in a while, it’s what you do day in and day out that makes the difference.”
Entrepreneur, Jenny Craig

Your action for today is to commit to doing the actions in your QuoteActions for the next 30-days.

Have an extraordinary day!

Give someone an AWESOME day!!
Casey Eberhart
Marketing Specialist
818.376.0544 office
310.345.9019 mobile
Website: http://www.CaseyEberhart.com

Dennis DeYoung with a great business quote! (Article)

Date December 26, 2013

ShareHere’s your “QuoteAction” of the day: “Winners are losers who got up and gave it one more try.” Rock Musician and Songwriter, Dennis DeYoung Your action for today is to put forth more effort on a project you may have abandoned for lack of results. Have an extraordinary day! Give someone an AWESOME day!! Casey […]

Here’s your “QuoteAction” of the day:

“Winners are losers who got up and gave it one more try.”
Rock Musician and Songwriter, Dennis DeYoung

Your action for today is to put forth more effort on a project you may have abandoned for lack of results.

Have an extraordinary day!

Give someone an AWESOME day!!
Casey Eberhart
Referral Marketing Specialist
818.376.0544 office
310.345.9019 mobile
Website: http://www.CaseyEberhart.com

The Dalai Lama with an AWESOME Business and Inspirational Quote (Article)

Date December 26, 2013

ShareHere’s your “QuoteAction” of the day: “Judge your success by what you had to give up in order to get it.” The Dalai Lama Your action for today is to reflect on one of your successes. What did you have to give up to achieve this? Have an extraordinary day! Give someone an AWESOME day!! […]

Here’s your “QuoteAction” of the day:

“Judge your success by what you had to give up in order to get it.”
The Dalai Lama

Your action for today is to reflect on one of your successes. What did you have to give up to achieve this?

Have an extraordinary day!

Give someone an AWESOME day!!
Casey Eberhart
Referral Marketing Specialist
818.376.0544 office
310.345.9019 mobile
Website: http://www.CaseyEberhart.com
Blog: http://www.TheIdealNetworker.com